A Claim Ticket will need to be filed before replacements will be shipped. To file a damage claim, please click here to file your request. Input required information concerning your claim as prompted and press ‘submit’. Please note: You must include images of the damage along with a claim ticket for quality control purposes and to ensure the correct replacement parts are shipped. For claims in regards to missing items where photos of damages are not applicable, please include a photo of your packing slip. Upon receipt of the ticket, our replacements department will send a confirmation email within 48 hours and proceed to ship replacement/parts as soon as possible. Please allow up to 7 business days for your replacement to be processed.